Privacy Policy

1. Introduction

Chelsea's MixedPot ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way.

By accessing our website or using our catering services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide to us, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address
• Event Details: Event date, type, location, guest count, and special requirements
• Dietary Information: Food allergies, dietary restrictions, and health-related food preferences
• Payment Information: Credit card numbers, billing address, and other financial information necessary to process transactions
• Communications: Any information you include in correspondence with us, including emails, phone calls, and form submissions
• Marketing Preferences: Your preferences for receiving promotional communications

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Event planners or coordinators acting on your behalf
• Venue partners and vendors
• Social media platforms if you interact with our social media presence
• Review platforms and business directories

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide catering services, process orders, and fulfill contracts
• Communication: To respond to inquiries, send confirmations, and provide customer support
• Food Safety: To accommodate dietary restrictions and allergies to ensure safe food service
• Payment Processing: To process payments and prevent fraud
• Marketing: To send promotional materials, newsletters, and special offers (with your consent)
• Improvement: To analyze usage patterns and improve our website and services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Business Operations: To manage our business, including quality control, training, and administrative purposes

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who assist us in operating our business, including:

• Payment processors and financial institutions
• Email service providers
• Website hosting and analytics providers
• Staffing agencies and temporary personnel
• Equipment rental companies

4.2 Business Partners

With your consent, we may share information with venue partners, event coordinators, and other vendors involved in your event.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Employee training on data protection practices
• Access controls limiting who can view personal information

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Customer Records: 7 years from the last transaction for tax and legal purposes
• Health/Dietary Information: Duration of the business relationship plus 3 years for liability purposes
• Marketing Data: Until you unsubscribe or request deletion
• Website Analytics: 26 months

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you and to receive it in a commonly used, machine-readable format.

7.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions required by law.

7.4 Opt-Out

You have the right to opt out of:

• Marketing communications (via unsubscribe links or contacting us)
• Sale of personal information (we do not sell personal information)
• Targeted advertising based on your activity

7.5 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt out of the sale or sharing of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit use of sensitive personal information

To exercise these rights, please contact us using the information provided below.

12. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to such transfer and processing.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Chelsea's MixedPot
Email: Book@chelseasmixedpot.com
Phone: (704) 326-1132

For privacy-specific inquiries, you may also email: privacy@chelseasmixedpot.com